Support
Need help? Email us at support@getformafit.app. We usually reply within 3 business days. If you are reporting a problem, please include your iPhone model, iOS version and what happened.
Your account and data
How do I delete my account and data?
Email support@getformafit.app from the address you signed up with, with the subject “Delete my account”. We delete your account and everything linked to it (profile, logs, plans, progress photos, voice notes and messages) and confirm by email, normally within 30 days.
I forgot my password.
On the sign-in screen, tap “Forgot password?” and follow the email we send you.
Who can see my information?
Only you, and a personal trainer you choose to connect with. Read the details in the Privacy Policy.
Using the app
How do I connect with a personal trainer?
Your trainer sends a coaching request using your Forma email. You accept it in the app. A connected trainer can see your profile, plan, progress and logs as described in the Privacy Policy. To end a connection, ask your trainer to remove it, or email us and we will end it for you.
How do I change the language?
Open Profile and choose English or العربية. If the layout does not flip right away, close and reopen the app.
A barcode was not found.
Scan the nutrition label instead, search by name, or add the food by hand.
The camera, photos, microphone or notifications do not work.
Open the iPhone Settings app, choose Forma, and turn the permission on.
Health and safety
Is the AI coach giving medical advice?
No. Forma gives general fitness and nutrition guidance, not medical advice. Talk to a doctor before starting a new training or diet programme, especially if you have an injury or a health condition.
I felt pain while running.
Stop running and walk only. If strong pain stays, see a physiotherapist or doctor. Tell the Run Coach about pain when you log your run so it can adjust your plan.